Typical Monday morning rolls around, you know, the usual forgot password over the weekend calls.  I get a call asking if we are having issues with email.  My reply of course was not that we have heard yet.

Knowing this person is not computer literate I remote in to save time for us both.  Once in, I see three Outlook sessions open in the Taskbar.  I click to maximize one and see it pop up on the 2nd screen.  I ask “did you see Outlook pop up on your 2nd monitor?” and she replies “Oh my, I forgot to turn it on.”  My head = slamming into desk