I might specify ‘xxxx’ next time just to troll this user…
Note, this was after the user had been absent and we were asked to change something in her voicemail.
User: Unable to login to voicemail system.
Me: Ticket closed: Your password was reset to ‘xxxx’.
User: Ticket Reopened. I’m still unable to retrieve voicemails…
User (7 minutes later): Please disregard – I used the new password and it worked… Thanks much!
Vague student and/or lecturer is vague
As far as lacking in information goes this one takes the cake.
“My screen does not have an edit facility. Am I registered as a lecturer or as a student? Can this be changed please?”
This was registered on the helpdesk under “general request.” Needless to say we asked them to supply more information.
Sure, let me mention that to execs at the next Sprint Board meeting.
This will be the 3rd or 4th time we’ve had to tell her that we can’t control cell towers where she lives.
Ticket Summary: Janet/DeptName/xxx-xxxx/Pager keeps going into “Roaming” mode.
Ticket Notes: User lives in the Bee Caves area and says her Sprint phone goes into Roam mode a lot out there. She may just live too far from the towers.
All from the Field – thanks to you all!