![Did You Try Turning It On? [story]](https://i0.wp.com/faildesk.net/wp-content/uploads/2012/08/power_switch.jpg?fit=250%2C375&ssl=1 "Did You Try Turning It On? [story]")
Working at a medical practice with surgeons you run into some bratty doctors from time to time. Last week in a huff one calls our boss complaining about some hardware we’ve given them not working. They cannot connect from home and really need access to do their work, blah, blah, blah.
I rush all morning Friday to get a loaner laptop ready, walk up and speak to the doctor regarding the “bad hardware”. Turning on the wireless really makes all the difference.
I hate to say, you (or perhaps your boss) had it coming… I learned early on that to “assume” makes an a$$ out of u and of me :-/ Don’t ever assume a user can diagnose their own problem. Troubleshooting the user themselves often brings the quickest resolution.
True that!
Yup, I’m always told to never assume as well.
Was he using a Mac? Macs don’t need wireless.
Ha, not a Mac. Two Windows machines Mr. Sneaky.