Here’s a good one

Working at a medical practice with surgeons you run into some bratty doctors from time to time. Last week in a huff one calls our boss complaining about some hardware we’ve given them not working. They cannot connect from home and really need access to do their work, blah, blah, blah.

I rush all morning Friday to get a loaner laptop ready, walk up and speak to the doctor regarding the “bad hardware”. Turns out turning on the wireless really makes all the difference.

  • Robert

    I hate to say, you (or perhaps your boss) had it coming… I learned early on that to “assume” makes an a$$ out of u and of me :-/ Don’t ever assume a user can diagnose their own problem. Troubleshooting the user themselves often brings the quickest resolution.

    • Nancy Jeffers

      True that!

    • http://twitter.com/damian61094 Damian A

      Yup, I’m always told to never assume as well.

  • eCW_no_work_on_mac

    Was he using a Mac? Macs don’t need wireless.

    • http://twitter.com/scottbrosnanIT Scott Brosnan

      Ha, not a Mac. Two Windows machines Mr. Sneaky.