I had a user complaining that only blank pages came out when she printed. So, I asked her if she had put a new toner cartridge in and she said “Yes”. So, I asked her if she had taken all of the packaging off of the toner. She said “What kind of idiot do you take me for!”. So, as soon as I could get around I stopped by her desk, took out the toner cartridge, pulled the protective strip covering the toner during shipping, placed the toner cartridge back in and had her print. There must have been a miracle that day because the printer started working again.
Along the same lines, I had another user at a different place, complain to me that nothing came out when she printed and that she did everything that she could think of. Since I was in person at the moment I pulled out the paper tray and told her “load some paper and lets test it again”. Sometimes I’m full of miracles….
via: [Spiceworks Community]
I had the following three things turn up on the same day (out of 17 locations that I support):
One store manager got the wrong toner cartridge in for this big office printer. It didn’t fit. Until he shoved a little harder.
Another location, the assistant manager got a paper jam, and tried to clear it with a pair of scissors. Not only destroyed the drum unit, but broke the scissors, too.
(These two were the same model, and it turns out you break different parts jamming stuff in the front than in the back, so I was able to create a frankenprinter out of the remains.)
A third location, a cash register PC had both front USB ports completely destroyed by shoving a broken USB cable in, until it went in.
I cant believe we get paid to fix some of the things we fix.
Watch “The IT Crowd”.
There’s a reason that the running gag is, “Did you try turning it off and on again?”
My favorite fail when I worked tech support was “My cup holder is broken.”