Ahhh – “old ladies and IT”… my favorite.
—
She barged into our room with a snobby “HELLOOO?”. I turn around to see a disgruntled old woman with a disgusted look on her face. “Oh sh…”
I notice the sign strapped to her chest that reads “CAN ANYONE FROM IT HELP ME??” and with my advanced knowledge of problem solving skills, I asked her “Do you need help?”
She exclaims, “YES, and no one around here will help me. I need someone to grant access to these shares for these users. They don’t have accounts or email and blah blah blah.”
“Okay, can you please send us an email with the user’s name and what share they need access to?” we ask politely.
“NO, I have sent too many emails about this and nothing has been done, I am going to walk around the atrium (with her signs) until someone helps me with this!” and she leaves.
THE F$#@ WAS THAT.
– slightly edited for (although very appropriate) language – Rob
via: [Reddit\TalesFromTechSupport]
Picture Source: [Greencolander (CC)]
I would call that a fail on customer service. If someone walks down to your office, with a list, you don’t tell them to send you an email. Especially if they claim to have sent multiple emails.
Absolutely agreed. Also, a follow up to figure out what happened, why her emails were ignored in the first place (or if they got misrouted, or if she were sending them to the wrong place). Regardless, perception is that IT is unhelpful.
And perception is reality.