The case of the disappearing disks

floppy tower

Working for IBM/Kodak in a joint venture to support multiple vendors (Gateway, Packard Bell, etc), I got a call to go see about a computer that’s eating floppy disks. Having my interest piqued, I called and she re-described the situation, and it sounded worth the drive. I get there to see that she has her […]

“No joke.”

flamin laptop1

So one year ago I was working off-site phone-based tech support for a very large pharmaceutical company; mostly email issues, VPN stuff, “…my printer needs ink.” Anyway, last April Fools Day I got a call from a user saying there was a problem with their laptop. They weren’t very concerned about the laptop because this […]