Because It’s A Numbers Game

I’m guiding a user through registering her profile on a password system, so she can reset her own password in the future without calling the helpdesk.  The first thing to fill out is a 4-digit PIN.  Caller: “So, what goes in here?” Me: “You need to enter a four-digit PIN, which is how we’ll verify […]

That Doesn’t Go There!


First thing in the morning call End User (who happens to be the President of the company’s assistant): My speakers won’t work Me: Are they plugged in? EU: Yes Me: Are they turned on? EU: Yes, listen I need to get this music playing just come over here and fix it! Me: I’m on my […]