We received this email. While the user is not an idiot (at least, not this time), it still made me laugh: Sorry0i0dropped0bberry—keyboard0broke—possible0to0get0replaxed? Tx J [image source]
Well, that’s peculiar.
While in Afghanistan, I was working on the helpdesk and had this irate user come in with his laptop and says his “power cord no longer worked” and demanded that we re-image his computer. Well, after attempting multiple times to tell him we didn’t need to re-image the computer to fix this problem he still […]
Wanting to move ahead in the IT industry, I decided to go to university, but for that I needed to do an entry course at my local college. Being a web designer, programmer, and general computer nerd, I breezed through. Half way through the 1 year entry course we started learning HTML and web design… […]
I had a customer call in and she said she could not print. I asked if it her printer was wired or wireless, she said its wireless; because it’s a laser printer and it has a laser. 0_o
We had a user walk into the IT department today demanding we test his charger – claiming that it wasn’t charging his phone. He then hands over his iPhone 3G with an older Nokia charger plugged into the headphone socket. Needless to say we didn’t test the charger and politely told the user while holding […]
I had a call from a user this morning advising that she was unable to connect to the network. Obviously I did the usual , checking for an IP , has the machine dropped of the domain. Nope no result. So I went to see the user. and what i found was a network cable that […]
…when looking up the serial number for a HP ProLiant ML350 prior to placing a service call into HP.
We don’t have any in-house IT personnel at my company, so tech issues generally land on my shoulders…which is kind of ironic since, a) in school, I majored in English Lit (though I did start out in the sciences) and b) we’re a company whose product LIVES on the Internet. A couple weeks ago, our […]