“There’s a hacker in the parking lot, go find him” [story]


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hacker_mugshot

I’m a know-nothing-fresh out of college kid in his first week at an actual IT job. Immediately we have a security issue. My boss says that there is an unknown device attached to our wireless network (he found the suspicious device name in DNS). He had me search the parking lot for someone “hacking” from […]

Predictive Backup [story]


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Infrared_Array

I work on busy a servicedesk, we get all manner of calls in a day. They’re mostly password resets and slow PCs but every now and again you get one that can take pride of place in the amoeba log. User: Hello. I hope you can help me. Me: I’ll certainly give it a try. […]

Disk 3 Won’t Fit! [story]

*facepalm*

Many years ago i was a tech at a dial up isp provider in North Carolina and there was one call i will never forget. The company had software that it prefered that users install to automaticly configure the users computer settings and also acted as a launcher/general tool platform afterwards.   This sofware was […]