All PCs are the same, right?

NOTE: This is a co-worker’s call.  Much of it is paraphrased, as the conversation is re-constructed. Caller: “I cannot log into Windows!  I know I’m typing in the correct username and password!  It keeps saying ‘The information you provided does not match an existing account. The domain may be unavailable, try again in a few […]

Because It’s A Numbers Game

I’m guiding a user through registering her profile on a password system, so she can reset her own password in the future without calling the helpdesk.  The first thing to fill out is a 4-digit PIN.  Caller: “So, what goes in here?” Me: “You need to enter a four-digit PIN, which is how we’ll verify […]