The Collective of the Inept and Slow-witted


I worked for a large industrial manufacturing company at the main headquarters (BEAUTIFUL campus!) – it was the early 90’s and I worked for the Computer and Information Systems department, or ‘CIS’ for short. At some point during my tenure there, they decided that it was necessary to rename our department to ‘Managed Information Systems.’  […]

The Timebomb Email

I used to work at a university, doing general IT-stuff, such as cleaning out data, shouting at people to clean out their personal account, retrieving “lost” data, etc. etc. One fateful day, an unnamed faculty member decided to use her contacts to promote her friends baby in some popularity competition, thinking to use the rougly […]


A user submits a ticket for not being able to print: “Alright. First off is to reboot if you have not already. If you have, do you not see the printers in the list when you hit print? Or do you see the printer, hit print and nothing happens?” The response? “yes” Agreed, yes. -Scott

All PCs are the same, right?

NOTE: This is a co-worker’s call.  Much of it is paraphrased, as the conversation is re-constructed. Caller: “I cannot log into Windows!  I know I’m typing in the correct username and password!  It keeps saying ‘The information you provided does not match an existing account. The domain may be unavailable, try again in a few […]

Because It’s A Numbers Game

I’m guiding a user through registering her profile on a password system, so she can reset her own password in the future without calling the helpdesk.  The first thing to fill out is a 4-digit PIN.  Caller: “So, what goes in here?” Me: “You need to enter a four-digit PIN, which is how we’ll verify […]