This week’s Brown Friday Deal is brought to you via a user submission. Someone knows a deal when they see it! Not only is this guy way off on the price but is asking an extra $100 to install Windows XP on it! $100 extra to install what is sure to be the OEM OS. [...]
About a year ago I interviewed for a Systems Admin position; the interviewer was the current systems admin and had been with the co. for ~10 years. Stupid me, I didn’t ask the right questions, assuming this guy had his sh!!te straight. Bad move. I was hired and over the course of the year I’ve [...]
I might specify ‘xxxx’ next time just to troll this user… Note, this was after the user had been absent and we were asked to change something in her voicemail. User: Unable to login to voicemail system. Me: Ticket closed: Your password was reset to ‘xxxx’. User: Ticket Reopened. I’m still unable to retrieve voicemails… [...]
Typical Monday morning rolls around, you know, the usual forgot password over the weekend calls. I get a call asking if we are having issues with email. My reply of course was not that we have heard yet. Knowing this person is not computer literate I remote in to save time for us both. Once [...]
Hey there; Long-time reader, first-time submitter. About 4 years of helpdesk experience while doing secondary and now tertiary studies. I work at a small ISP in Australia. It is SOP to confirm usernames and passwords of end users when they call in. Today’s Saturday though, and I’m trying to get end users fixed and gone [...]
I get so frustrated after we have had a help desk website setup internally after 2 years that people STILL come to my desk or stop me in a hallway and ask me a question. So I made this picture today… I like it! -Scott
Working in the hinterlands of ISP support in the late nineties it was fun to talk to people still “Surfing the Web” and finding out about these newfangled computer-y what’s-it’s-… One night, while working my beloved 4PM to Midnight shift, a woman called in and said she had an issue. Well if you have an [...]
But Windows, I’m trying to free up more space by deleting the damn file. Why do you hate me so?
The switch cabinet from hell! This is what happens when you feed a switch cabinet after midnight! If you get it wet does it multiply? -Scott
I had a client come in and say that another tech had “fixed their hard drive, it’s a silver one” (they were here to pick it up). Since said tech was off sick, I ended up dealing with it. So I went through the stack of hard drives on the desk, spent about 15 minutes [...]