A few years back, I was working Helpdesk for a large international company and we started rolling more users into the Virtual “work from home” program. One evening, I received a phone call from a user in Atlanta that was new to the virtual working program and had just received her company issued laptop. She [...]
Once I had a user come up to me and ask why their laptop would not turn on. I go over to the desk and notice a pool of water so immediately unplug the computer and lift it up. Water came pouring out of the side vents so the user says “oh ya I spilled [...]
This took some planning. Ethernet next to power. Oh, did we mention this is right next to an indoor pool? Photo Source [Kevin Bumber]
Let me start by saying, I’m not IT. Not even close. I’m a nurse who happens to be fairly computer savvy. I don’t call IT unless I have actually checked all my cables, restarted the computer at least twice, and I do try to keep screenshots of any error messages I generate. My mom – [...]
I worked for AOL providing tech support back when they were just starting to grow (95) . I had a prospective member call in to tell me that she could not get the software to install. I walked her through inserting the disk and then asked her which version of Windows she was running; since [...]
Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A user recently called and was having problems with VPN connecting. After again getting the specific error she received before, I determined that the problem was her Internet connection. I asked her [...]
Don’t get me wrong. I like to help folks out – but its the users that don’t really think before they call us that get me. Somewhat on the heels of “10 things your IT guy wants you to know,” I present to you some pet peeves I’ve experienced personally. 11. You get pissed off [...]
Hi all! Long time reader, first time poster. — A user came into our office some while ago complaining that they were unable to use their laptop without the power cable plugged in. Every time they tried, the machine would simply turn off. They had struggled along for a week or so but were finding [...]
A “duh” moment A user came to me complaining that she didn’t like how her signature looked. She had typed: Office: Cell: Fax: Her complaint was that “Office” was so much longer than “Cell” or “Fax.” I stared dumbstruck for a moment and finally stammered “‘Office’ has more letters…” Her reply “Oh, OK, thanks” White [...]
I just wrapped up helping a seemingly tech savvy user put the finishing touches on his new PC installation. All seemed to go as planned; his printer installed right, his data restored from his backup, and the programs he used for business worked fine. So just when I thought I had done a good deed [...]