I work in a network operations center for a small ISP that offers VoIP. Since the place is kind of small, our department also handles a bit of general tech support for internet and phone issues. Most of it is really simple problems and/or really dense people. Today I had a good one: Me: NOC, […]
I just got this email from one of my stores… Customer has been in 3 different times with his laptop and he is not satisfied with the service. We are running his service a 3rd time and he called to make sure we check the system idle process (it is running at 90+) or at […]
Ahhh – “old ladies and IT”… my favorite. — She barged into our room with a snobby “HELLOOO?”. I turn around to see a disgruntled old woman with a disgusted look on her face. “Oh sh…” I notice the sign strapped to her chest that reads “CAN ANYONE FROM IT HELP ME??” and with my […]
I’ve set the start time at 3:15 seconds – that’s where the real satisfaction for me happens… I can’t tell you how many times I’ve wanted to do this.
Anyone here seen more?
So I went to a family gathering today and had myself a standard time chatting and such. While I was talking to one of my cousins (lets call her Kate), I asked if I could see her iPhone so i could check if iMessage was down for just me or if it was an issue […]
Firstly, let me start this submission off by stating that I myself and not an IT person, but do believe this experience is a great IT related WTF moment. I work at a Marriott hotel, where we are updating our internet service to the “fiber optic” lines that will bring our speed from like 1.5 […]
So today I got a call from a very upset user at the company I provide support for. Just as a little back story, this company use to outsource their it, but after a falling out with each other, decided to hire its own IT staff. When I got there, I had no notes or anything […]
This request came in to fix a mispelled AD account via:[imgur]
From our friends at Clients from Hell: Client: My home laptop is running really slowly and I think it may have a virus. Will it affect my desktop computer at home too? Me: Yes, you should take the laptop offline and shut it down before it infects your other computer. Seven days later… Client: Hi, […]