Right after I graduated college, I was an EasyTech Expert at Staples for about 9 months. I received some rather amusing visits and telephone calls, but one man stands out. I received a phone call from a gentleman who needed help with some printing, and “didn’t know who to call”. I was happy to help [...]
I’m a know-nothing-fresh out of college kid in his first week at an actual IT job. Immediately we have a security issue. My boss says that there is an unknown device attached to our wireless network (he found the suspicious device name in DNS). He had me search the parking lot for someone “hacking” from [...]
Republished with permission from TheDailyWTF: timbstoke writes: So we’ve just implemented a new change management process. As part of this, any changes to production systems need to be documented in full, and reviewed by a coworker from the same team and a manager before changes are made. All well and good, makes sense, no complaints. [...]
First off I will say that I work for a very large retail corporation who makes billions annually and has a very large IT department but only a handful work on the actual Network side of things. I’m in the Network category, all 25 or so of us. I deal with the store side of [...]
Scenario – supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated password emailed to her was a random string of characters. She called back unable to login because she could not figure out how to input an “upside-down exclamation mark” After muting [...]
At times I can be a bit lazy when transferring stuff from one computer to another; This remote control software works just fine transferring files…it actually does a better job then Microsoft’s file copy solution since it uses binary transfer mode – which is slower, but more precise. However, today I encountered this:
Where I work, we spent about 3-4 years (before I joined) as a startup in wild west mode. There was no IT, there was no rules, you just did whatever as long as it worked and the company stayed afloat. Since I came along (and a few others behind me) we’ve managed to squash a [...]
Hmm. I think I used a trick something like this when I had to write a paper that had to be 2 pages long and only had a paragraph of content (sorry, Ms. Stead!). From here: http://blog.makezine.com/2012/09/20/using-microbes-to-etch-pcbs/
So we get a help desk ticket with just that. No details, of course, just that it doesn’t work. I like working on printers so I went down to investigate. Upon arriving the person who opened the ticket is not at her desk. Her office mate tells me “She tricked you. There’s nothing wrong with [...]
I used to work help desk at a small college of roughly 6500 students and faculty. We had no real system in place for users to reset passwords themselves, so if they forgot their password they’d have to call help desk and we’d reset it to our standard “last 4 digits of your SSN + [...]