There’s a reason they’re “High Visibility” I was recently called to visit a woman who had complained her screen had gone bright yellow. On arrival i found the cause of the problem to be the reflection of her hi-vis jacket that she was wearing! You see, the thing about electronics? They will do what you [...]
I’m on the case! A user called the Help Desk for a password reset. I asked he to try the default which is the last four of your social security number. The user asked, is that case sensitive? Think first, talk later. I do tech support but I get asked anything and everything to do [...]
I might specify ‘xxxx’ next time just to troll this user… Note, this was after the user had been absent and we were asked to change something in her voicemail. User: Unable to login to voicemail system. Me: Ticket closed: Your password was reset to ‘xxxx’. User: Ticket Reopened. I’m still unable to retrieve voicemails… [...]
Our host had some issues on Friday and out site was not available for a couple of hours. How ironic, an IT humor site goes down…
This edition has a theme: misuse and/or abuse of our disk drives… Om nom nom User claimed that he had put a floppy in his machine but the machine had “swallowed it and wouldn’t give it back.” I checked both drives (8″ floppies – so that shows my age!) and both were empty. Eventually we [...]
Full service-IT Dear Systems I have 2003 on my laptop and am therefore unable to open homework that students are sending me or trying to open with their usb sticks. Can I be updated easily? Reply : Hi, yes you can be updated easily ! Bring yourself and your laptop in and I’ll see what [...]
A “duh” moment A user came to me complaining that she didn’t like how her signature looked. She had typed: Office: Cell: Fax: Her complaint was that “Office” was so much longer than “Cell” or “Fax.” I stared dumbstruck for a moment and finally stammered “‘Office’ has more letters…” Her reply “Oh, OK, thanks” White [...]
If you work in IT you know which guy I’m talking about. He’s the one that corners you and asks you all sorts of questions about computers, spews the details of the AWESOME gaming machine he built, boasts about his computers benchmark stats. You try to avoid him at all costs but he seems to [...]
I’m sure you’ve worked with a company like this Conversation with the field engineer from the vendor of our POS software (means Point Of Sale. No, really, that’s what means. What else would it mean?) “I have a theory about how your company writes software. It involves a room full of monkeys and a lot [...]
If it has a hard drive, it should have it’s oil changed, right? At one of my previous jobs, Fridays were usually pretty easy days. If someone had a problem with their home pc, they could bring it in and I’d work on it then. Our plant engineer brought in his tower saying something was [...]