NOTE: The names have been changed to protect the uber-guilty Co-worker: “Hi, thanks for calling the Helpdesk. May I start with your first and last name, please?” Caller: “Hi, my name is Doctor Anna Schneider.” Co-Worker: “Okay, Doctor Schneider. When you call in, you need to press Option 1 for…” Caller: “I’m not a [...]
Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise…bottom of the pile. via: [quickmeme]
From our friends at clientsfromhell.net ME: The internet isn’t working – but don’t worry, we’ve called to get it sorted and they said it should be up in the next ten minutes. CLIENT: We’ll just e-mail in Outlook then. ME: That’ll be down too. CLIENT: Fine! It’s unprofessional, but we’ll use Facebook. ME: Do you understand what the internet is?
I get this all the time. I do Tier 1 helpdesk work for a large, well-known, nation-wide organization. (Caps are not screaming, just talking obscenely loud like you want to make sure everyone around you can hear you be a prick. There was no background noise to yell over.) Me: Thank you for calling blah blah [...]
“nuff said. via: [themetapicture]
Quick preface: not my story, but overheard it in an Apple store waiting for my sister to have her iPhone fixed. A French woman (we shall call her Claudette) brought in her laptop and started talking to an Apple tech guy (we shall call him Paul) about how ‘everything stopped working’ and ‘the keys aren’t [...]
Monday AM java update! via: [Fail Blog M-F]
via: [Reddit]
Seriously, that’s just sick. via: [Fail Blog M-F]
I work in a copy and print center. Some older lady brought in her laptop and asked if I could print an e-mail off for her. She booted it up and proceeded to get angry because her Internet wasn’t working. I explained that she would need to connect to our store wi-fi to work. No, [...]