We finished a 30+ page site for a client only to receive a phone call from a very upset client. Client: Help! The new website is not working right! Me: What seems to be the problem? Everything seems to be working fine on our end. Client: We’re trying to print all the pages out and they […]
We have a new manager who insists on everything being done her way. And only her way. Without going into too much detail…..we use a particular piece of software that is used by over 2000 companies in the country. Of course, not every company has the same needs, so the software company develops the software that will meet the […]
Right after I graduated college, I was an EasyTech Expert at Staples for about 9 months. I received some rather amusing visits and telephone calls, but one man stands out. I received a phone call from a gentleman who needed help with some printing, and “didn’t know who to call”. I was happy to help […]
You can’t close out unless you remember your password…hmm. “I see no problem with your logic,” said NO ONE.
I assist in tech consultation from time to time. Just simple things like viruses, failing hard drives, etc. Well one day an older gentleman (maybe 50-60) brought his brand new computer up and sets it down on the counter. I asked him what the problem was, to which he responds “well, I was using it […]
MANAGER: I need to know, in your opinion, how technically proficient is my staff? ME: Well, earlier this week, one of your staff members came to me for help because her computer wouldn’t turn on. MANAGER: Uh-huh… ME: I got to her desk, and it was off. MANAGER: Mmm hmm. ME: That’s it. It was […]
(I’m still flabberghasted I took this call. It starts out pretty normally, but ends in a complete loss for word) Caller: “I have two monitors on my computer, and there no image on my left monitor, where everything normally is shown” Me: “Okay, is there any power lights on the left monitor at all?” Caller: […]
NOTE: The names have been changed to protect the uber-guilty Co-worker: “Hi, thanks for calling the Helpdesk. May I start with your first and last name, please?” Caller: “Hi, my name is Doctor Anna Schneider.” Co-Worker: “Okay, Doctor Schneider. When you call in, you need to press Option 1 for…” Caller: “I’m not a […]