Right after I graduated college, I was an EasyTech Expert at Staples for about 9 months. I received some rather amusing visits and telephone calls, but one man stands out. I received a phone call from a gentleman who needed help with some printing, and “didn’t know who to call”. I was happy to help […]
You can’t close out unless you remember your password…hmm. “I see no problem with your logic,” said NO ONE.
I assist in tech consultation from time to time. Just simple things like viruses, failing hard drives, etc. Well one day an older gentleman (maybe 50-60) brought his brand new computer up and sets it down on the counter. I asked him what the problem was, to which he responds “well, I was using it […]
MANAGER: I need to know, in your opinion, how technically proficient is my staff? ME: Well, earlier this week, one of your staff members came to me for help because her computer wouldn’t turn on. MANAGER: Uh-huh… ME: I got to her desk, and it was off. MANAGER: Mmm hmm. ME: That’s it. It was […]
(I’m still flabberghasted I took this call. It starts out pretty normally, but ends in a complete loss for word) Caller: “I have two monitors on my computer, and there no image on my left monitor, where everything normally is shown” Me: “Okay, is there any power lights on the left monitor at all?” Caller: […]
NOTE: The names have been changed to protect the uber-guilty Co-worker: “Hi, thanks for calling the Helpdesk. May I start with your first and last name, please?” Caller: “Hi, my name is Doctor Anna Schneider.” Co-Worker: “Okay, Doctor Schneider. When you call in, you need to press Option 1 for…” Caller: “I’m not a […]
Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise…bottom of the pile. via: [quickmeme]
From our friends at clientsfromhell.net ME: The internet isn’t working – but don’t worry, we’ve called to get it sorted and they said it should be up in the next ten minutes. CLIENT: We’ll just e-mail in Outlook then. ME: That’ll be down too. CLIENT: Fine! It’s unprofessional, but we’ll use Facebook. ME: Do you understand what the internet is?
I get this all the time. I do Tier 1 helpdesk work for a large, well-known, nation-wide organization. (Caps are not screaming, just talking obscenely loud like you want to make sure everyone around you can hear you be a prick. There was no background noise to yell over.) Me: Thank you for calling blah blah […]