Outlook Express WTF
Probably still has Netscape Navigator installed too. via: [Reddit]
Category Archives: I can’t do my job because of this
I tried calling him back…
Guess he left the wrong number. Silly transcription.
I remember days like this.
It happens. via: [Fail Blog]
Coincidence? Maybe.
I just read an article on Maximumpc.com about a Microsoft patch issue. Turns out an update to Microsoft’s AV products and Internet Explorer flagged Google.com as malware. As it turns out, only about a dozen people were affected. Photo Source: [terrypresley]
I’d rather be fixing a mail server. Really, I would.
We have one particular user who is pretty high up in our company (ok, the highest) and as such, we are often tasked with supporting the home computer because he needs to get access to work resources often from the house. First-off the family is very well-off. Next, this user’s wife is…umm…hard to deal with [...]
I’ve had this same feeling
My office is right near the printer and I can’t stand it. I wish this was my idea. via: [Fail Blog]
PRINTSPLOSION!
I work for a large restaurant company and I provide tech support the stores and for the corporate offices; this story involves a store. I received a call from the stating that their printer is no longer working. Now they do need a normal office printer to print up schedules and to have a list [...]
Screw the return policy!
I was doing phone computer tech support out of college. This really nice man calls in from Texas who added a secondary hard drive to his system. Apparently, it would not mount the volume. I assumed things like cabling, jumper or an unformatted volume was to blame. We went through all the scenarios – still [...]
AOL was made for her
I worked for AOL providing tech support back when they were just starting to grow (95) . I had a prospective member call in to tell me that she could not get the software to install. I walked her through inserting the disk and then asked her which version of Windows she was running; since [...]
Oh, well, that makes perfect sense.
Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A user recently called and was having problems with VPN connecting. After again getting the specific error she received before, I determined that the problem was her Internet connection. I asked her [...]