Sitting at my desk in the ISP help desk cube farm, I didn’t have a lot of time to reflect on my day. We had 6.5 minutes per call to resolve the issue as a level 1, and we had called in queue from when my shift started at 4PM until 11. During this shift [...]
I currently work for a major Technology and Stationary chain in Australia and being retail you can imagine the amount of calls and face-to-face idiocy I see on day to day basis. However, this one took the biscuit… Upon stumbling over to the customer service desk I asked a red faced man if he needed [...]
In all my years in IT I’ve never found a way to reformat a drive from one hardware vendor into another. via: [computing.net]
What’s the worst that can happen, I mean not everyone needs to print, right? Right? via: [Yahoo Answers]
So, many many moons ago I worked for a major PC manufacturer whose cow prints shall remain nameless. I was green in support so I was unfamiliar with the intricate balance of reading the level of common sense of our customers over the phone. I had a very nice lady call me completely in tears [...]
A little while ago we went from 60+ owned desktop printers to 16 leased MFDs. From a management point of view, much much cheaper to run and 4 hour callout on repairs. From a user point of view a longer walk to collect printouts and oooooo! CHANGE! So, within a few weeks most users have [...]
I was working in the corporate headquarters for a large agriculture/construction equipment company. The year was 1994, and many users were moving from the green-screen RS-6000 terminals to Windows for Workgroups with TCPIP (yeah.). I was asked to install a new PC for the guy under the CIO, replacing his terminal. I dropped the desktop [...]
When in doubt, install them all.
This looks serious.