My co-worker, who handles the back-end of our server, asked me to help her with a phone call she received. I asked what it was about, she said the guy on the phone identified himself as a user who needed help transferring programs, and something about DOS, but the guy was so agitated she couldn’t [...]

I work in IT.  A part of my job is to configure and ship laptops to our remote agencies. I got a call from an officer manager in the next state saying that she had received a laptop, but couldn’t get into it due to an encryption screen asking for a password that she did [...]