If you work in IT you know which guy I’m talking about. He’s the one that corners you and asks you all sorts of questions about computers, spews the details of the AWESOME gaming machine he built, boasts about his computers benchmark stats. You try to avoid him at all costs but he seems to [...]
I started out in the 90′s doing independent on site tech support. Most of my clientele consisted of 50-something early retirees with way too much time on their hands. One of my services was to help them order a computer system and then set it up for them, since getting online with dialup could be [...]
I literally just stumbled upon this today: I was performing a search for a particular error code that appeared on my HP p3010 LaserJet printer. Apparently, this message is not widely occurring, as my Google search brought me to two different results. One was a hit that led back to the HP support forums. The [...]
“I received the below email 10 days ago, and thought it was a good candidate. Today he asked me for a followup, but I’m still stumped…” Good morning to you my old friend …. how are you doing today? Question about what I call computer toys; as time goes by it would become a lot [...]
You can only find gems like this on peer help forums. I hope someone explained that when you turn it off it will still have a black screen. via: [computing.net]
I had a user ask me to assist her in finding a document that she wrote several months prior. She said that she could not find it and needed a copy in order to prove or disprove something related to a customer complaint that had been made against her. She sat down at a computer [...]
You just can’t make things like this up. A user came by my desk yesterday and said she was having issues putting a file into a network drive. She tried to explain it but it just didn’t sound right so I walked over to her desk. Turns out she was copying the text from a [...]
I work on a University Help Desk and you’d think our users would be at least slightly smart.. Below is an email I sent out to all users following a phishing scam and afterwards is a reply from a researcher. From: Helpdesk Sent: 31 August 2010 09:13 Subject: Email phishing scam Dear all, [...]
Call me a snob but…if you’re going to make a training video for your web based software be sure to remove the ‘pretty-much-this-is-malware’ toolbar. Doesn’t anyone check these things?
I work in a school. So I get a LOT of stupid questions, from staff and students. Just recently I’ve put up the classic “If the helpdesk thinks your question is stupid they will set you on fire” sign. Here are a few of the questions that had me reaching for the matches. Disclaimer: I [...]