At a previous job at a university, one of the student assistants in charge of running a computer lab called in and told us that several machines in the lab hadn’t been working for over a month and he didn’t know why. When I went to check them out they were all either unplugged or [...]

So I went to a family gathering today and had myself a standard time chatting and such. While I was talking to one of my cousins (lets call her Kate), I asked if I could see her iPhone so i could check if iMessage was down for just me or if it was an issue [...]

So today I got a call from a very upset user at the company I provide support for. Just as a little back story, this company use to outsource their it, but after a falling out with each other, decided to hire its own IT staff. When I got there, I had no notes or anything [...]

I am a system/network administrator at a small district hospital. When I took the job I had six years of experience in the education field. I thought “Education… healthcare… It’s all pretty much the same thing from an IT perspective.” How very wrong I was. I am constantly harassed for stupid problems in the middle [...]

I had a user complaining that only blank pages came out when she printed. So, I asked her if she had put a new toner cartridge in and she said “Yes”. So, I asked her if she had taken all of the packaging off of the toner. She said “What kind of idiot do you [...]