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I work in an I.T. department that shares a helpdesk engine with several other departments and among them is our facilities maintenance that was accidentally chosen when a request came in to install Dropbox. Apparently the ticket was worded in such a way that our lead maintenance tech shows up with some wood, hinges and a pad lock. Because, as you might have guessed, they wanted it secure.

via: [Reddit] [image]

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Not really a tech support post, but I thought you guys might like this one. It’s short and sweet.

My dad is sort of proficient with computers – he knows his way around the MS Office suite. He can browse, e-mail, etc. Nothing too advanced though. And one day, he left his laptop at work and needed to check his e-mails, so I let him borrow my laptop… which is a MacBook Pro. I booted it up for him, logged into my account, and left him to it because he told me that “he has a reasonable understanding of Macs”. Walked out of the room, went downstairs to make myself a coffee, watch a bit of TV, etc. and then almost 45 minutes later he shouted me up. I walked into my room, and he was sat at my desk looking frustrated. Then he just looked at me and went, “This is f$#!@ing ridiculous – where’s the “start” button?!”

This set me off laughing.  I told him the difference between a Mac and a PC, showed him how to work the dock; he then refused to use my laptop because he didn’t believe that “Chrome was safe,” and tried to make me install IE. Of which he then didn’t believe that you can’t install it on OS X.

-edited slightly – Rob

via: [Reddit\TalesFromTechSupport]

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via: [MthruF]

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Source Unknown

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via: [craigslist]

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via: [imgur]

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via: [Fail Blog M-F]

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We don’t allow our network users to select their user names. I create them myself, using a combination of letters from the first and last name.
So, one day, a new (female) user shows up. Her boss (who I know well and knows our user policy) introduces her, telling me I must create her account ASAP – so I (only in my head fortunately!) calculate her user name from her first and last name… and comes out “ANAL.”
I look at her boss, who was grinning and asking “So, what’s her user name?”  I choked…then chickened out – I ended up giving her an innocuous name…

While doing a tech support shift on the phone:
Me: Hello, how can I help you?
Outside user: I need your site’s address!
Me: Yes sir, the address is www.derp.com
Outside user: No – no no! The real address!
Me(confused): I’m sorry… the real address?!
Outside user: Yeah! You know, street and door number!
Me: …
Outside user: And I also need to know at what time it opens and closes!
Me: *puts phone on mute so Outside user can’t hear me laughing my ass off*

Some years ago, we used to provide our users with a large, CD-based database and associated software. Shortly after starting to do this, we received the following letter:

Dear sirs. I’m afraid I must return all your CDs as I cannot use them. I’m afraid I don’t have a CD player. I do, however, have a tape player. I would appreciate if you would transfer the contents of the CD to tape, so I can hear it while driving or having dinner. I will, of course, fully pay for this operation.

Best regards
Derpuser

[Picture Source: tarale (CC)]

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