He was probably busy with his blog…heh.

About a year ago I interviewed for a Systems Admin position; the interviewer was the current systems admin and had been with the co. for ~10 years.  Stupid me, I didn’t ask the right questions, assuming this guy had his sh!!te straight.  Bad move.

I was hired and over the course of the year I’ve seen servers with the domain administrator account (Not even renamed) logged in – purposefully, as they were afraid to log off.  Also printers and other network devices with the default login creds still in place.  The worst part was finding these nightmares, then asking about them, and being told that I would probably continue to find more things like that, as the former Sys Admin “Didn’t have time” to fix any of that unimportant stuff…  srsly…

From the Drawers of the FailDesk: April 19th Edition

I might specify ‘xxxx’ next time just to troll this user…

Note, this was after the user had been absent and we were asked to change something in her voicemail.

User: Unable to login to voicemail system.

Me: Ticket closed: Your password was reset to ‘xxxx’.

User: Ticket Reopened. I’m still unable to retrieve voicemails…

User (7 minutes later): Please disregard – I used the new password and it worked…  Thanks much!

 

Vague student and/or lecturer is vague

As far as lacking in information goes this one takes the cake.

“My screen does not have an edit facility.  Am I registered as a lecturer or as a student?  Can this be changed please?”

This was registered on the helpdesk under “general request.” Needless to say we asked them to supply more information.

 

Sure, let me mention that to execs at the next Sprint Board meeting.

This will be the 3rd or 4th time we’ve had to tell her that we can’t control cell towers where she lives.

Ticket Summary: Janet/DeptName/xxx-xxxx/Pager keeps going into “Roaming” mode.

Ticket Notes: User lives in the Bee Caves area and says her Sprint phone goes into Roam mode a lot out there. She may just live too far from the towers.

 

All from the Field – thanks to you all!

Aside from email, I think you have other problems…

Typical Monday morning rolls around, you know, the usual forgot password over the weekend calls.  I get a call asking if we are having issues with email.  My reply of course was not that we have heard yet.

Knowing this person is not computer literate I remote in to save time for us both.  Once in, I see three Outlook sessions open in the Taskbar.  I click to maximize one and see it pop up on the 2nd screen.  I ask “did you see Outlook pop up on your 2nd monitor?” and she replies “Oh my, I forgot to turn it on.”  My head = slamming into desk