The fail is strong with this one

I had a user complaining that only blank pages came out when she printed. So, I asked her if she had put a new toner cartridge in and she said “Yes”. So, I asked her if she had taken all of the packaging off of the toner. She said “What kind of idiot do you take me for!”. So, as soon as I could get around I stopped by her desk, took out the toner cartridge, pulled the protective strip covering the toner during shipping, placed the toner cartridge back in and had her print. There must have been a miracle that day because the printer started working again.

Along the same lines, I had another user at a different place, complain to me that nothing came out when she printed and that she did everything that she could think of. Since I was in person at the moment I pulled out the paper tray and told her “load some paper and lets test it again”. Sometimes I’m full of miracles….

via: [Spiceworks Community]


Website design hell: “It’s hot and spicy!”

From our friends at Clients from Hell:

Designing a poster advertising a Mexican restaurant’s new meal deal:

Client: That looks good; but I don’t feel like it looks spicy enough.

Me: In what way do you want it to be spicier?

Client: I want more herbs and stuff on top of the chicken.

Me: Okay, I’ll need a few more days to re-shoot the product.

Client: You can just draw them on.

Me: I… think it would look more realistic if i just took more photos of the product.

Client: Okay, whatever. Can you also say how hot the product is? We need to get across that it’s hot and spicy.

Me: I can talk to our copywriter about putting something about that in the text.

Client: No, just put some ‘heat lines’ above the chicken, like spicy hot heat lines. Or have a little guy at the side of the chicken going, “It’s hot and spicy!”

Me: That’ll probably take a lot of work. And I think adding some kind of character would clash with the original design.

Client: No, it’ll be so funny! Everyone loves it when you add that stuff in. And have him throw the herbs on and stuff! And can he be like [celebrity]?

Me: Like as in he looks similar to [celebrity]?

Client: No, just get a photo of them and put them in.

via: [Clients From Hell]