This is a great tutorial! I tried it and it worked.
From our friends at clientsfromhell.net:
Over the phone:
Client: “I’ve put the DVD in my computer but it won’t recognize it in Windows Media Player. Normally it works without any problems.”
Me: “Your computer has two drives and only one of them can read DVDs. Which drive did you put the disc in?”
Client: “What do you mean? They’re different? You’re supposed to be the computer expert, why can’t you just tell me what’s wrong?”
Me (Ignoring everything wrong and insulting about the previous comment): ”Each of the two drives have a little insignia on the front. One says ‘DVD’ and the other says ‘CD’. Make sure the disc is in the tray that says ‘DVD’.”
Client: “Are you f***ing kidding me? You can’t just tell me what’s wrong? How do you expect to get paid for what you do if you can’t make a f***ing DVD work on my computer? I can’t see anything on the computer that says ‘DVD’ or ‘CD’.”
Me (With my finite sense of decency quickly draining): “Try the top one.”
CLIENT: ”Oh wait, the disc is still on my desk. (She puts it into the computer and the DVD starts playing instantly.) Well, I figured it out by myself. I guess I didn’t need your fancy tech support after all.”
(Client Hangs up)
Slightly NSFW due to language, you prude 😉 – but it made me laugh.