A kinda psychic printer

One day, I get a call to fix a printer issue.

 “The printer keeps printing weird stuff!” I’m told.   As I approach the network printer the teacher pulls off several print jobs of strange number/letter codes in very large fonts.   As they throw them into the trash can with the others print jobs….I take a look at what they’re trying to print, and document the teacher is trying to print looks like a basic document, in a normal font.

Then the teacher proceeds to tell me every time they go to hit the Print button, another job starts printing.

“So you haven’t actually clicked Print?” I ask. “No it just starts printing before I do.”

“Umm, I think you’re…” – but before I can finish, another teacher walks around the corner and is appalled that all their print jobs have been thrown into the trash.

Picture Source: [Brett Jordan (CC)]

Pranks have little room in IT

Hmmm … had to be back in my programming days when I would receive data tapes (from hospitals) and had to offload all the data onto a CD Jukebox device, which was “bleeding edge” tech @ that time (another story).

I was trying to download data from an important client and could not get anything off the tape. To make a long story short, we asked for 3 different sets of tapes from the client and each time they were blank.

Needless to say, things became tense between our company and the client hospital. They insisted the tapes had something on it and we insisted they didn’t. Unfortunately, we didn’t have any diagnostics we could run on the machine. We couldn’t try an old tape because it was automated to pull and instantly load the data onto the CD Jukebox.

Then one of the other programmers returned from a 2 week “emergency” vacation (a family member died). While we were having a staff meeting, discussing this issue, a small “uh oh” came from him. He then pulled me out of the office, walked me over to the tape machine and showed me a piece of “tape” he placed over the reader head … as a prank.

Fortunately, he was the one who had to explain the prank and not me. We apologized to the client and told them we had equipment failure, but it was now resolved.

However, up to this point in time … I was in the hot seat!

via: [Spiceworks Community]

Picture Source: [Mrs. Gemstone (CC)]

 

And here’s the reason why we don’t just hand out admin access

I walked into work one morning and the company receptionist immediately greeted me with “Mornin! Hey the network’s down.” Unfortunately it wasn’t the first time my morning as network manager started that way. I made my way to my office to dump my stuff and see what was going on. Since my office was as far from the front door as you can get without jumping out a window I had to run the “network’s down” gauntlet through the office.

I barely sat in my chair and turned on my computer monitor before my manager popped her head into my office with a worried look on her face. She wasn’t a terribly technical person but managed the jargon okay and did a decent job of running interference (yes, pretty much like the IT Crowd frighteningly enough).

She told me: “I think I broke the network.” I nodded and waited for the explanation. “I was moving some files around and I think I dragged and dropped the wrong thing.”

You see, the day or so prior she had requested that I give her administrative privileges on our file server since she was “in charge of IS” and all. I remember shaking my head as I made the change and thinking no good could come of that.

Sure enough, I looked at the root of drive on the file server to see that she had dragged and dropped the root application folder (the file share everyone in the company used to access shared applications run from the server – and there were a lot of them including all of accounting and payroll) someplace inaccessible to everyone except an administrator. I quickly moved the folder back and gave the heads up to my helpdesk folk who were just arriving to work what had happened.

I walked around the corner to update my manager that I had fixed the problem. She sighed and asked me to remove her administrative privileges right away too. I told her “no problem” as I went back to my office to do just that.

via: [Reddit\TalesFromTechSupport]

Picture Source: [o5com (CC)]