Call me a snob but…if you’re going to make a training video for your web based software be sure to remove the ‘pretty-much-this-is-malware’ toolbar. Doesn’t anyone check these things?
Client: “My site is down. What did you do?”
Me: “Well, I haven’t done anything in a while. Can you get to Google.com?
Client: “No. Why did you take Google down too?”
After working in IT for the last 15 years I’ve come to the realization that users WANT to fault the technology when they have an issue, specifically printers. When someone calls with a printer problem I have two automatic responses.
This fixes almost all the “printer not working” calls and it makes people really angry. I’ve even gotten a “f**k you” and hung up on.
[Picture Source: ryaninc (CC)]
When browsing the our mostly-PC-based LAN via an Apple MacBook Pro, I was presented with the following: