The System Idle Process is Too High…

I just got this email from one of my stores…

Customer has been in 3 different times with his laptop and he is not satisfied with the service. We are running his service a 3rd time and he called to make sure we check the system idle process (it is running at 90+) or at least give us some explanation as to why it needs to run that high. He is under the impression that using that much of the CPU isn’t allowing him to run any other programs. 

This would be like walking to the fire station to announce that your house is on fire.

Ahhh – “old ladies and IT”… my favorite.

She barged into our room with a snobby “HELLOOO?”. I turn around to see a disgruntled old woman with a disgusted look on her face.  “Oh sh…”

I notice the sign strapped to her chest that reads “CAN ANYONE FROM IT HELP ME??” and with my advanced knowledge of problem solving skills, I asked her “Do you need help?”

She exclaims, “YES, and no one around here will help me. I need someone to grant access to these shares for these users. They don’t have accounts or email and blah blah blah.”

“Okay, can you please send us an email with the user’s name and what share they need access to?” we ask politely.

“NO, I have sent too many emails about this and nothing has been done, I am going to walk around the atrium (with her signs) until someone helps me with this!” and she leaves.


- slightly edited for (although very appropriate) language – Rob

via: [Reddit\TalesFromTechSupport]

Picture Source: [Greencolander (CC)]

Facebook update: “JUST GOT PULLED OVER LOLZ”

As reported by Fox news via Der Spiegel, a driver in Germany was pulled over for speeding and the police discovered the guy may have a bad habit of being distracted while driving.

The guy had a laptop PC, printer, a couple cell phones, a GPS and a power inverter to provide the juice for the setup.  To be honest, I’d bet the guy was some kind of wardriver.  Side note:  I’m not surprised if I see this kind of thing on I-90 while going in/out of Chicago.

What was he charged?  118 Euro (~$120) for speeding on the AUTOBAHN – i.e. going 130kph in a 100kph zone (roughly 81mph in a 62mph zone).  I dunno, just telling people that you got busted for speeding on the Autobahn is kinda cool tho, so there’s that.

There was NO EVIDENCE he was using the equipment while driving, so he didn’t get charged for that…seriously?  Check his Facebook account.

Not shown: the Canon ImageRunner Copier/Scan/Fax machine in the back seat(!)

Picture Source [Der Spiegel]