This is gross, hand washing should be part of user training. Makeup gets pretty bad on wireless headsets; sometimes to the point that the contacts are so caked it won’t charge.
I’m guiding a user through registering her profile on a password system, so she can reset her own password in the future without calling the helpdesk. The first thing to fill out is a 4-digit PIN.
Caller: “So, what goes in here?”
Me: “You need to enter a four-digit PIN, which is how we’ll verify your identity in the future”
Caller: “Oh, okay. So does it need upper and lower case letters?”
Me: “No, it’s not your password. It’s a PIN: Personal Identification NUMBER”
Caller: “So, what do I need to put in there?”
Me: “A four-digit number. It can’t be the same number in a row, like 4-4-4-4-, or it can’t be four ascending or descending numbers, like 1-2-3-4 or 9-8-7-6″.
Caller: “Ohhhhhhhh! So it can be any number, as long as it’s a numeral”
-As long at it’s a numeral, yes. -Scott
Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise…bottom of the pile.
Yes, I love Reboot, but this isn’t about the show.
At my last tech job I had an interesting situation. A woman brought in her laptop because, according to her, as soon as windows came up it would restart, then again and again. I asked her some of the normal things. Is it asking for safe mode, do you see your desktop, have you been downloading massive amounts of porn on it? No to the first and last, yes to the middle.
Finally I get it into the system and I boot it up. Comes into windows XP and all appears fine as windows begins loading up. Then the command prompt pops up and goes away, and everything proceeds to go into shut down mode. I watch as windows shuts down, the machine soft reboots, and windows begins to load again. I call my boss over to watch it. Finally we figure she has a virus.
I get permission from her, and do a clean up on it. A normal virus cleanup there took us about a half hour, we prided ourselves on speed. It also handled 95% of all virus issues. It did not fix this. I went to run some of the older tools, more specialized to see if they helped. Not a rootkit, nothing picking up in full scans on anything. Everytime it boots, the thing works right up until command prompt comes up.
Finally I begin checking the startup lists on the machine and find an odd shortcut named “mom”. Ok…. I open the file location and it links to a .bat file. Said .bat file had @echo off and then a command I didn’t recognize.
I deleted the file and lo and behold, the PC works. So I call the woman and when she picks it up explain what was going on then ask if she had a kid. She apparently grounded her son from using the computer because he kept watching porn on it. I guess he did this just to mess with her.
A friend of mine was waiting for his 3rd year project to compile – foolishly not saving his changes first – and decided to browse some porn while he was waiting (despite being in the uni labs… I didn’t want to ask). Needless to say that did not have a happy ending when the machine got killed by an infinite popup loop.
via: [Spiceworks Community]
Picture Source: [Terry Madeley (CC)]
This guys does, feet are nasty.
via: [Fail Blog]
Triumph of the Nerds
Is the graphic taken out of context? I’ve not seen the movie but I think it might have to check it out.
I need to start naming my user’s printers this…
via: [alistairmcmillan @ Flickr]
Lots of testosterone here, but c’mon, you know you’ve thought about doing this with some of your failed (maybe even running) gear?
This video was made by KeepGoing.biz, a company specializing in virtualization, data recovery and blowing stuff up, apparently…