“You’re the computer guy. Isn’t this stuff what they’re paying you for?”

We have a new manager who insists on everything being done her way. And only her way.

Without going into too much detail…..we use a particular piece of software that is used by over 2000 companies in the country. Of course, not every company has the same needs, so the software company develops the software that will meet the needs of all 2000 customers as much as possible.

One of our reports is a weekly checkoff sheet, and the report gives five blank boxes….one for each day of the work week. The thing is….they’re not labelled MTWTF. Some companies use this sheet five times a day, and some companies have a work week other than MTWTF, along with a list of other uses this report could be used for.

Well our new manager was not happy that this did not automatically label the boxes MTWTF for her, and asked if I was able to generate the report with the boxes pre-labelled. I told her that that could not be done because the report is meant to be used in a variety of different ways.

So she asks me to reprogram the software and add the MTWTF labels. I tried to explain to her (a) I am not a programmer, (b) I do not have access to the source code even if I were, and (c) it would be illegal for me to do so anyway. She did not like this answer.

“You’re the computer guy. Isn’t this stuff what they’re paying you for?” she says.

“No, they pay me to troubleshoot and support the software. Not rewrite it. There’s a difference.”. I said. She of course continues to have absolutely no clue what that difference is.

I was then asked if I had contacted the vendor about this “major” issue, and I explained to her that the reports are specifically made that way because other companies use these checkoff sheets in a variety of different ways; pre-labelling the sheets MTWTF would screw up the companies that have a different work week or that use the sheet for a different purpose, and there’s no way the vendor could possibly program all the possible ways that 2000 different companies use the sheet.

“Well find a way to do it. This is completely unacceptable.”, and she stormed out of the room.

She doesn’t quite get the concept that (a) what she’s asking for is not possible, and (b) she’s not my boss.

I hate my job sometimes.

via: [Reddit\TalesFromTechSupport]

 

Spiceworld 2012 video: Zombies II

Posts have been sparse this week as I am at Spiceworld 2012, an annual user conference put on by Spiceworks…so, I apologize for that.  Scott has been super busy at work, so I have to put together these posts when I have time (i.e. when I’m done with the various post-session activities…eh, you know what that mean).

Anyway – for those of you who remember last year, Spiceworks started off Spiceworld 2011 with an uber-geeky take on zombies, bacon and IT.  It’s worth a watch…it has some nifty Nerf action, and a “frombie” (aka Nic from the Spiceworks Community).

This year, they are at it again with the sequel: Zombies II – presumably what happens 28 days after Kris and Knox’s first encounter with the IT zombies.

Check it out here:

Seriously tho’ – if you run a small to midsize network, I encourage you to try out Spiceworks – it’s an awesome solution for those of us who want to put together a help desk and inventory system on a shoestring budget.  I mean, they make videos like this, so they are pretty tight in my book.

I don’t normally endorse free awesomeness here on Faildesk, but when I do, I endorse Spiceworks.

 

 

You underestimate the power of pissed off Union workers

About 12 years ago I worked for a shipping company as sysadmin.  As such, it was my responsibility to make suggestions on how to protect, improve, etc. all IT equipment.

We were coming up on labor union contract talks and I had given the C-level a lot of things IT needed before the talks began. I was able to get most of my requests fulfilled, with exception of  moving the server room and placing all of our cables within conduit.

The server room at the time was an old office.  This was adjacent to the warehouse and break rooms.  The majority of our cabling ran along the edge of the warehouse and was visible to everyone.

On the night the negotiation failed and the union walked out, I get a call from the night shift plant manager that things had gone terribly wrong with the network.  I asked what was wrong, and he told me that I just needed to come in.

So when I arrived, “someone” had driven a fork truck through the side wall of the server room and destroyed our new Alpha VMS server (110K purchase – 2 weeks old), not only that, our fiber link which ran to back part of the plant had been severed, and of course, no one knew who did it nor how it happened.

We were down and couldn’t ship or receive orders.  The C-levels kept looking at me as I tried to assess the damage and get an idea of cost for repairs.

Well after about a week, not only did we have a new server room (and the plant’s network back up and running), the C-level actually sent me and my entire team to a nice dinner with family.

From that point on we pretty much got whatever we needed when it came to IT.

-NICE resolution…you sure that you don’t have forklift hours under your belt? :)  – Rob

Picture Source: [mikecogh (CC)]

System Idle Virus

We once had a trainee who was convinced there was a virus infection on a certain Windows machine. In task manager he saw an active process utilizing 99% of the processor. It was called System Idle Process…

 

Oh mom, up to your old tricks again! -Scott

Think twice if invited to the ‘Shack: Radio Shack sells iPhones preloaded with porn

Apparently a customer who purchased an iPhone for herself and her daughter found a nasty surprise on their ‘new’ devices.  The Atlanta Journal-Constitution reported that a 13-year old received a phone, complete with pornographic content (didn’t specify movies or pictures, we want to know, you know…for science)  which sent her to a few weeks of counseling.  No word on if the mother went to counseling.

The phones, which were sold as new, were obviously refurbs – – my guess, by Radio Shack and not Apple.  As a result of this awkward moment for the Shack, the mother is suing for unspecified damages.  Radio Shack offered to exchange the phones…but, if this story is found to be true, RS should have offered much more than that, say…the phone(s) and a year’s worth of service and a very public apology?  Yes?

via: [Consumerist]