Think twice if invited to the ‘Shack: Radio Shack sells iPhones preloaded with porn

Apparently a customer who purchased an iPhone for herself and her daughter found a nasty surprise on their ‘new’ devices.  The Atlanta Journal-Constitution reported that a 13-year old received a phone, complete with pornographic content (didn’t specify movies or pictures, we want to know, you know…for science)  which sent her to a few weeks of counseling.  No word on if the mother went to counseling.

The phones, which were sold as new, were obviously refurbs – – my guess, by Radio Shack and not Apple.  As a result of this awkward moment for the Shack, the mother is suing for unspecified damages.  Radio Shack offered to exchange the phones…but, if this story is found to be true, RS should have offered much more than that, say…the phone(s) and a year’s worth of service and a very public apology?  Yes?

via: [Consumerist]

 

Thank you for calling the Elders of the Internet

Republished with permission from Clients From Hell

My client called me after the launch of his new website

Client: Where’s my website? I can’t get it to come up.

Me: I can pull it up just fine. Tell me what you see when you try.

Client: Nothing! This is horrible, I thought you said the site would be up and running. What’s going on?!

Me: Well, like I said I can see the site just fine. You said that nothing comes up? At all?

Client: Just this error message that says something like “Your computer isn’t connected to the internet”

Me: Who provides you with internet access?

Client: You do, what kind of question is that? I used to get the internet from Shaw, now I get it from you.

Me: I’m not an ISP. I just built your website and host it.

Client: Don’t give me your excuses, I won’t pay the bill until you get this fixed!

via: [Clients From Hell]

The touch of death

I work in a medical facility where we run a few procedure rooms for operations, etc.  The PCs in the room are outfitted with a large 40″ medical grade LCD screen for viewing high-resolution diagnostic images and/or X-Rays.

At the time of this story, the screens were about 6 years old, and they have seen their share of operation (pun intended) over the years it has been in service.  The displays are always on, even when in standby mode, so the physical power switches don’t get much use.

In any case, we have third-party equipment support techs come into the ORs to insure their equipment works properly during an arthroscopic procedure (for example).  These support guys are often standing at the ready during these procedures, so sometimes they are there waiting for something to happen.

Apparently, wanting to be helpful, this equipment support tech decides that they needed to stream some Pandora into the OR.  Rather than maybe using a mobile phone, or asking IT to set it up, he just searches the Internet for Pandora.  And, instead of going to Pandora.com, he clicks on the first link he sees, not Pandora.com, which brings the OR screen to a site that loads up a browser hijacker, various porn pop-ups and fake AV – all in the middle of a procedure with a patient lying on the table.

So, a picture of a well-endowed naked woman pops (and I’m told filled the screen) up on the 40″ LCD and no one knows what to do.  The surgeon just tells him to switch it off, which he does.

However, since this power switch hadn’t seen action in…who knows how long – – the daughterboard for the switch completely fizzled out and killed the monitor for the next two months (due to other issues, we had troubles getting a repair done).

As a result, we locked the PCs down, installed Logitech Squeezeboxes in all our ORs and forbade third-parties from touching our computer equipment.

Picture Source: [JeremyMcWilliams (CC)]

 

Did my mom and dad just call you?

Right after I graduated college, I was an EasyTech Expert at Staples for about 9 months. I received some rather amusing visits and telephone calls, but one man stands out.

I received a phone call from a gentleman who needed help with some printing, and “didn’t know who to call”. I was happy to help him, even though I wasn’t sure if he had purchased his printer from us, or to be honest, how we were connected with the issue at all. We don’t do printer repairs or services at Staples – we only sell them. I go through the normal process – checking that the printer had ink cartridges, paper, was powered on, connected via usb or wirelessly, that his computer had the drivers installed… all of that jazz. He confirmed that his wife was printing from it that morning. We were able to print a test sheet to confirm that it was operational, but he was still unable to print an email.

I repeatedly go through the printing steps, in much more detail:

Go to File->Print, or Control+P

A Print Dialog window should appear – verify that your printer is selected correctly and click Print.

Watch for errors – if none appear, grab your document.

After about 45 minutes, he still can’t get it to print. I have a customer who appears confused buying printer ink cartridges and a rather pissed off store manager staring at me, so I have to put him on hold for a few minutes to spin damage control. I’ve been running computer scans while helping the guy, but since I’m not making a sale, my manager is a bit pissed at me. When I return, he still can’t get the document to print. I repeat the full list of steps again, and he decides to keep me on the phone chatting for about 10 minutes while he waits to see if the printer pops out anything new. Nothing happens, so I go through each step with a ridiculous amount of detail, asking him to confirm everything I say with the action he performs. I can hear his wife asking him if she can use the phone in the background.

Everything seems perfect but it just isn’t working. It has been about an hour and a half since I began to talk to the gentleman. I conclude the call with asking him to bring in his computer (and if possible, printer) to our store and I’d be happy to take a look at it on our service desk. He asks me politely if we can try again, so I go through the steps one more time. When he walks to stand in front of the printer to wait for his document, I hear his wife yell in an annoyed tone, “OH FOR CHRIST’S SAKE, HE’S NOT HITTING OK IN THE PRINT WINDOW.”

via: [Reddit\TalesFromTechSupport]
Picture Source: [ragesoss (CC)]

Apologies from Rob

Hey FailDeskers, I wanted to apologize for the sparse quantity of posts lately.  I had (not me personally) a family medical emergency that had come up at the beginning of the week.  As such, I’ve been out of the office; Scott is handling double his usual workload (I don’t know how you multiple 0 by 2 and get something more than 0, but I digress!).

In any case, normal posts should resume  toward the end of the week…

Scott is doing all he can – in all seriousness, he’s a busy guy.

-Rob

Picture Source: [butupa (CC)]

My tip: Stop complaining and buy another keyboard

NSFW language embedded in the pic (totally understandable, tho’).

I’m not sure what language keyboard this is (see the secondary characters on the main letter keys), but no matter – – who would put a sleep command on the F5 key on a keyboard, NO MATTER WHAT LANGUAGE it is?

Any keyboard that requires me to hit a Fn key to get to a primary function is worthless – hence, it will be broken over my knee – much like Bane breaking Batman’s back in #497 of Batman, dousing my desk in a hailstorm of loose – and useless – keys.

via: [Reddit\TechSupportGore]