Today was fun… As many of you know, I work in a hospital. Recently, a life-cycle exchange was done for about 35 old Dells we had in many of the offices and some of the ORs. In addition to scrambling to ensure a lot of functionality with contracted devices, my users decided to make the following comments/questions/concerns/demands over the last 2 days. With me, doing most of this alone, and pulling 12 hour days and having a cold. Today I know just about where my limit is for how much of this I can take…
- “My mouse doesn’t work, I need an HD mouse cable.” -Senior leadership
- “I need dual monitors NOW!” Me: “Uh.. might be a minute I have…” Them: “Don’t ask questions, she needs two screens to do her work, it’s the only way the program works (ಠ_ಠ).” I scrounge up some of my last immediately available spare cables and do the work, falling behind on the project. She proceeds to open her excel sheet on one side, her email on the other.
- “I can’t log in! They say you can fix this!” Me: “Sir, there’s no PC there now, the keyboard isn’t attached to anything, let me hook this up for you (while carrying the machine to replace his empty spot.)
- “I can’t get my other screen to work.” To his credit, I have no idea how he found a M/F VGA cable but I applaud the effort.
- “I don’t have time for this, can you set this up for me?” PROCEEDS TO STAND BEHIND ME BULLSHITTING WITH ANOTHER SENIOR MEMBER WHILE I SET UP HIS OUTLOOK ARCHIVE.
- “These PCs are so slow, I liked the old one.” These PCs have i7’s and 6gb of ram, compared the machine I pulled out with a 2.1 dual core processor and 3gb RAM. ಠ_ಠ
- And it wouldn’t be a full shitstorm without this one… “Why can’t we get Macs?” ಠ_ಠ
So there you have it. Halfway through my day and I’ve had to resist the urge to tell 6-7 people to shove their head into an orifice of choice breathe deep. Most of them don’t mean to inflict the stress on me that they have, I understand, but at least listen to me when I say I’m doing my best to support 35 new PCs in 2 hours and I find your trivial demand stressful.
via: [Reddit\TalesFromTechSupport]
[Picture Source: Tourist on Earth (CC)]