I remember about 6 or 7 years ago I worked for a computer repair centre. We used to have a ‘wall of shame’ in the tech room, where basically if any of us came across a particulary brain dead client we would stick a copy of the work order on the wall for the rest of the employees to see.
(A bit of background, the client was a big corporate client of ours but they were working out in the middle of nowhere. It was a 6 hour round trip for our technicians at $90 per hour travel time, and a minumum charge of 3 hours on-site time at $150 per hour at a priority service charge)
My favourite one on the wall of shame went something like….
WORK DESCRIPTION
Client called to report that one of his servers is making a beeping noise. This call is urgent. He authorizes a priority service call for repair.
RESOLUTION
Advised client to replace batteries in fire alarm
CHARGES
$990
[Picture Source: shingst (CC)]
