I had a client come in and say that another tech had “fixed their hard drive, it’s a silver one” (they were here to pick it up). Since said tech was off sick, I ended up dealing with it.
So I went through the stack of hard drives on the desk, spent about 15 minutes looking through every one of the jobs there and could not find it. Trying to squeeze every bit of information out of them I finally found the issue. “Its a silver Apple one”…. oh, you mean this big tower here….
Next time I should ask them what they want their “screen saver” set to…sorry, I mean ‘wallpaper.’