| 20:04:29 | Me: | Hello! Thank you for contacting ***** Field Support. My name is Jessica. How can I help you? |
| 20:04:40 | Customer: | I has on a leave of absense when we changed over to the new email format, now my email does not work with the newer emails, when sending documents. |
| 20:05:35 | Me: | Let me take a look at that for you. |
| 20:09:15 | Me: | What happens when you try to send a document? |
| 20:10:52 | Customer: | It does not reconise any documents. takes out the format |
| 20:12:19 | Me: | Alright, I’m going to make a test doc and try to send it from your email, ok? One moment please. |
| 20:22:19 | Me: | Hmm… I just tried one, and it seemed to work alright. How are you adding the documents? |
| 20:23:42 | Customer: | I did not receive any email |
| 20:24:04 | Me: | Oh, are you not able to open them? |
| 20:24:28 | Customer: | Our store management and everyone has a different email. |
| 20:24:49 | Me: | How are you getting to your email? |
| 20:25:43 | Customer: | I get email |
| 20:25:56 | Me: | Which pc are you on? |
| 20:26:28 | Customer: | If you send me something that has been done on word and i try to copy and resend it does not send in the format |
| 20:28:23 | Me: | Just sent one |
| 20:28:43 | Customer: | Store management work bench |
| 20:29:32 | Customer: | ok who do i send it to |
| 20:29:48 | Me: | Did you receive my email? |
| 20:29:56 | Me: | Me@****.com |
| 20:30:55 | Customer: | Yes did and it was blank |
| 20:31:24 | Me: | There’s an attachment there… how are you getting to your email? |
| 20:32:56 | Customer: | I recieve all email but all documents are blank |
| 20:33:53 | Customer: | If I receive a document its ok but sending they receive a no format page |
| 20:34:26 | Me: | Are you adding the documents as an attachment? |
| 20:35:01 | Customer: | yes |
| 20:35:39 | Customer: | I have the old format, |
| 20:35:41 | Me: | When you’re trying to check your email, how do you get there? |
| 20:36:23 | Customer: | on the wire and long on to email |
| 20:37:33 | Customer: | My email is different format and color, and i log on the same way all management does |
| 20:38:31 | Me: | In the email you sent me, I didn’t receive an attachment at all. |
| 20:38:59 | Customer: | We sent it to you |
| 20:42:52 | Me: | I’m afraid not… looking in both my inbox, and your outbox, there is no email with an attachment. I received an email, and it has text in it – but it was not attached. |
| 20:43:35 | Customer: | Did you get an email that is rotation documents |
| 20:43:46 | Me: | Yes ma’am I did – but that’s not an attachment. |
| 20:44:32 | Me: | If you look in your ‘Sent Items’ at the ‘FW: Test Page’ message – that is an attachment. |
| 20:45:57 | Customer: | All three i sent say FW |
| 20:47:04 | Me: | FW means ‘Forwarded’, not attachments. The paperclip before the [] Jessica means attachment. |
| 20:47:40 | Me: | And that document opened just fine. 🙂 |
| 20:49:08 | Customer: | Ok well i guess you cant help, I will call field support . Everyone in my store can tell you my email is mess up. |
| 20:49:34 | Customer: | Maybe im not explaining myself good enough |