(I’m still flabberghasted I took this call. It starts out pretty normally, but ends in a complete loss for word)
Caller: “I have two monitors on my computer, and there no image on my left monitor, where everything normally is shown”
Me: “Okay, is there any power lights on the left monitor at all?”
Caller: “No, just the one on the right monitor”
Me: “Okay, we need to ensure all the power cables are plugged in securely to the wall outlets”
Caller (after shuffling around a bit): “Yeah, they all appear to be plugged in.”
Me: “Okay, that’s odd. Can you swap the power cables for each monitor, so they are plugged into each other’s power outlet?”
Caller (shuffles some more, much longer than it should require): I can’t get one out. Is there a trick to getting it out?”
Me (alarmed something just went wrong): “No….it’s a power cord. You just pull. No power outlet has a lock-in system….”
Caller: “You mean the cord on the back of the monitor, right?”
Me (realizing what’s going on): “Nonononono! I said the POWER cord at the OUTLET. You know…in the wall.”
Caller: “Well….what do they look like?”
Me: (dumbfounded)
Caller: “I’m not a computer person”
Me: “Uhhhh…It’s a power cord. It has three prongs, and looks like a power cable that you would plug in for your TV, your radio, your blender at home…..it’s a POWER CABLE!”
In the end, I had to send a technician out to check power cords.