Well, in this case, reading what you typed?
Republished with permission from TheDailyWTF comes an all-to-common occurrence of a technician on the remote end not paying attention to what you’ve explained and he goes trudging through the predefined script nevertheless:
Chat title: Laptop freezes at intial boot screen and will not boot. Sagar > Thank you for using CIO Live Text Chat. My name is Sagar. Please give me a moment to review your issue description. John > ok. Sagar > Hi John, I will assist you with that. John > Thank you. Sagar > Since how long you have been experiencing this issue? John > Since this morning. John > about an hour. Sagar > Was there any changes made on the computer? Sagar > Any software updates or software installation? John > I went through security at the airport yesterday and TSA had a spot check on my laptop and took it over to the side. Didn't check it last night, but this morning it won't boot. Sagar > Alright. We will check some settings regarding the same. John > ok? John > what kind of setting would you like to check? Sagar > Click on start >> My computer>> Click on C: drive>> Click on Windows folder>> Click on the Prefetch folder>> Delete all the files from the Prefetch folder. John > it won't boot. Sagar > Click on the Back button>> Click on the Temp folders and Delete all the files from the Temp folders. John > it won't boot. John > there is no clicking on anything. Sagar > So you mean you are not even getting the main desktop screen? John > yes. John > it won't boot. Sagar > okay. John > it stops at the intial boot screen. Sagar > Can we turn OFF the computer and reset the battery. John > sure. John > done the battery is out. Sagar > Remove the battery and wait for 2 mins. John > and it is turned back on. John > without the battery. John > it still won't boot. Sagar > What screen does it freezes? John > all black, hp logo, intel centrino logo, F10=ROM Based Setup John > that's it. John > hit F10 nothing happens. Sagar > Alright. Can you boot the computer in the safemode. John > no. John > it stops at that screen. John > There is no chance do do anything. John > it won't boot. ** Sagar has left the conversation ** via: [TheDailyWTF]
