Scenario – supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated password emailed to her was a random string of characters.
She called back unable to login because she could not figure out how to input an “upside-down exclamation mark”
After muting the phone and sharing the story with my team I returned to the call and suggested she use a lower-case “i”.
She was then able to login.
via: [Spiceworks Community]
Picture Source: [Noah Sussman]