Wednesday, July 26, 2017
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

No, you didn’t try EVERYTHING, did ya?

I assist in tech consultation from time to time. Just simple things like viruses, failing hard drives, etc. Well one day an older gentleman (maybe 50-60) brought his brand new computer up and sets it down on the counter. I asked him what the...

To Kill A Server: The Time-Bomb Email [story]

I used to work at a university, doing general IT-stuff, such as cleaning out data, shouting at people to clean out their personal account, retrieving "lost" data, etc. etc. One fateful day, an unnamed faculty member decided to use her contacts to promote her friends...

RTFS?

A user submits a ticket for not being able to print: "Alright. First off is to reboot if you have not already. If you have, do you not see the printers in the list when you hit print? Or do you see the printer, hit...

From The Field: Technical Proficiency Is Zero [story]

MANAGER: I need to know, in your opinion, how technically proficient is my staff? ME: Well, earlier this week, one of your staff members came to me for help because her computer wouldn't turn on. MANAGER: Uh-huh... ME: I got to her desk, and it was off. MANAGER:...

Your mailbox runneth over

The college runs a Remedy helpdesk solution. One of the deans had a problem with her computer, they created a ticket, and of course Remedy sent a copy of the ticket to her. The problem was that she had set up the out-of-office assistant...

The holy trinity of electricity – the positive, the negative and the ground, amen.

(I'm still flabberghasted I took this call.  It starts out pretty normally, but ends in a complete loss for word) Caller: "I have two monitors on my computer, and there no image on my left monitor, where everything normally is shown" Me: "Okay, is there any...

A doctor by any other name…

NOTE: The names have been changed to protect the uber-guilty   Co-worker: "Hi, thanks for calling the Helpdesk.  May I start with your first and last name, please?" Caller: "Hi, my name is Doctor Anna Schneider." Co-Worker: "Okay, Doctor Schneider.  When you call in, you need to press...

All PCs are the same, right?

NOTE: This is a co-worker's call.  Much of it is paraphrased, as the conversation is re-constructed. Caller: "I cannot log into Windows!  I know I'm typing in the correct username and password!  It keeps saying 'The information you provided does not match an existing account....

Because It’s A Numbers Game

I'm guiding a user through registering her profile on a password system, so she can reset her own password in the future without calling the helpdesk.  The first thing to fill out is a 4-digit PIN.  Caller: "So, what goes in here?" Me: "You need to...

Grounding your kid from the PC: You better be more computer savvy then they are.

Yes, I love Reboot, but this isn't about the show. At my last tech job I had an interesting situation. A woman brought in her laptop because, according to her, as soon as windows came up it would restart, then again and again. I asked...
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