Tuesday, September 27, 2022
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

Security-minded

5
Hey there; Long-time reader, first-time submitter. About 4 years of helpdesk experience while doing secondary and now tertiary studies. I work at a small ISP...

This happens more than you think

0
So, this is going to be a pretty short one but I honestly, still, can't believe it happened. A woman called me today, in a...

Fail: It’s contagious.

0
We don't have any in-house IT personnel at my company, so tech issues generally land on my shoulders...which is kind of ironic since, a)...

A doctor by any other name…

3
NOTE: The names have been changed to protect the uber-guilty   Co-worker: "Hi, thanks for calling the Helpdesk.  May I start with your first and last...

Color blind

4
I got a call from our facility librarian who informed me she needed a new hose. I informed her that I wasn't sure exactly...

Because It’s A Numbers Game

3
I'm guiding a user through registering her profile on a password system, so she can reset her own password in the future without calling...

It happens more than you think

4
I was working for a technology giant that shall remain nameless, but their black ties should give you a hint. One day an older woman...

It’s all in how you look at it

1
I had good story about a sales guys I used to work with. We had some slim 15 inch TFT screens that most of the...

This would be like walking to the fire station to announce that your house...

2
Ahhh - "old ladies and IT"... my favorite. --- She barged into our room with a snobby "HELLOOO?". I turn around to see a disgruntled old...

Scamception: Scamming from the inside

0
This is pretty scary - it only notes the kind of quality personnel some of these wireless carriers hire for their first-tier support...has anyone...