Wednesday, July 26, 2017
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

Oh, well, that makes perfect sense.

Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A user recently called and was having problems with VPN connecting. After again getting the specific error she received before, I...

Red Dead Battery Redemption

Hi all! Long time reader, first time poster. --- A user came into our office some while ago complaining that they were unable to use their laptop without the power cable plugged in. Every time they tried, the machine would simply turn off. They had...

From the Drawers of the FailDesk: January 11th Edition

A "duh" moment A user came to me complaining that she didn't like how her signature looked.  She had typed: Office: Cell: Fax: Her complaint was that "Office" was so much longer than "Cell" or "Fax."  I stared dumbstruck for a moment and finally stammered "'Office' has more letters..."...

Never Overestimate the User

I just wrapped up helping a seemingly tech savvy user put the finishing touches on his new PC installation. All seemed to go as planned; his printer installed right, his data restored from his backup, and the programs he used for business worked fine....

Monitor != Computer

First and foremost I found this site and love it!  This is probably the funniest thing I have ever seen. I landed my first IT job for a hospital in the metro St. Louis area. I was there about 2 years and while I was...

Well, you can’t fault their reading choice…

I started out in the 90's doing independent on site tech support. Most of my clientele consisted of 50-something early retirees with way too much time on their hands. One of my services was to help them order a computer system and then set...

Not Really Broken: Poorly Explained Problem [story]

My team runs the IP Phone network for our company. I once got a call from a user telling me they could not answer their phone. I get into the phone system and give their phone a reset. I had them verify that the phone...

The Flea market IT dept is lacking these days…

I guess the flea market forgot to set up their PXE server, eh?

Once they get the point, it won’t be nearly as fun…

Some NSFW language ahead...click here for a fast escape! More often than not I'll get friends who ask me for advice, or to fix there computers - which gets boring after awhile, so every now and then I will push the boundaries a bit with...

This mouse ran out of gas…

I just had a user come to me with their WIRELESS mouse in their hand and say the following: "My mouse isn't working." Me: Have you tried new batteries? When was the last time you put batteries in it? (baffled look on face of pure surprise) "Batteries?!?!...
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