Thursday, July 20, 2017
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Home Horror Stories

Horror Stories

Stories that document the ill-fated attempts of IT to fix something, but things go horribly, horribly wrong.

May cool heads prevail. Now make me some coffee.

As is usually the way with these things, a year-end upgrade was planned out for our full-disk encryption software to upgrade it to the latest version.  In a perfect world, it would uninstall the old version and install the new version.  It was tested...

“No joke.”

So one year ago I was working off-site phone-based tech support for a very large pharmaceutical company; mostly email issues, VPN stuff, "...my printer needs ink." Anyway, last April Fools Day I got a call from a user saying there was a problem with their...

I don’t know how I’d handle this one…

Two years ago, a "large" lady called me because her pc wasn't booting properly. She said it was making lots of beeps and that Windows couldn't start. I went to her desk and booted the pc. It worked fine. Some other day, she called...

Cougar support, only not nearly as cool as it sounds

Yikes - my worst nightmare... --- I do on-site IT work. Mostly commercial, I also do some residential. This was a residential job. Those are always either an awesome experience (receive cupcakes or such, and meet great people) or a nightmare (like this). I was 22 at...

You know it’s going to be a good day when…

...your day starts like this: via:

This…is awkward.

Keep in mind this is not my ticket, simply one I was forwarded and I am sharing it. Notes from a recently closed ticket at my company: Dear Jxxxx Sxxxxxx, We are pleased to inform you that your reported Incident as the contact person has been resolved. Reference...

But, did he get the glasses with it?

I just started a new job doing IT at a university. A faculty member needed a new monitor and my boss quoted him a nice ASUS 27" monitor which cost around $280 or so. He re-opened the ticket after he got the monitor asking...

Spiceworks: Return of the cable closet contest!

(CONTEST LINK AT THE BOTTOM OF THIS POST) If you're some sort of weirdo and enjoy pics of nasty network closets or maybe your thing is staring at super organized patch panels *sicko!* then I suggest you head on over to the Spiceworks Community and...

Wiring Trouble? – Solved [pic]

Scotch tape, even...WOW. via:
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