Friday, February 22, 2019

I can't do my job because of this

When things get too far, the tech assigned to the case just can’t do anything more to prevent the downward spiral of the user.

Magic Mouse [story]

magic_mouse
I am the keeper of the batteries in the building. Part of my "Technical Director" duties. Boss walks into my office this morning... (context, we each have a wireless mouse with our iMacs): Boss: My mouse batteries are dead. Do you have any rechargeable ones...

AOL was made for her

I worked for AOL providing tech support back when they were just starting to grow (95) . I had a prospective member call in to tell me that she could not get the software to install.I walked her through inserting the disk and then...

From The Field: Technical Proficiency Is Zero [story]

MANAGER: I need to know, in your opinion, how technically proficient is my staff? ME: Well, earlier this week, one of your staff members came to me for help because her computer wouldn't turn on. MANAGER: Uh-huh... ME: I got to her desk, and it was off. MANAGER:...

What Did You Do To This Printer [story]

I work for a large restaurant company and I provide tech support the stores and for the corporate offices; this story involves a store.I received a call from the stating that their printer is no longer working. Now they do need a normal office...

My Computer Crashed! [pic]

How did they bend it like that? Where are you and what are you doing that crap like this happens?via:

Occam’s Razor Failure

Brief background for those not in the know, Occam's razor (lex parsimoniae) means roughly "The simplest explanation is usually right." As in, if someone is late it is more correct to think they over-slept than to think "clearly aliens abducted them and they lost...

A bridge too far

Republished with permission from The Daily WTF:“We’ve invested quite a bit of money in our new network,” the bureaucrat said. His desk was tiny and so cheap that it sagged under the weight of the CRT and tower resting on it. “That’s why it’s...

Security-minded

Hey there; Long-time reader, first-time submitter. About 4 years of helpdesk experience while doing secondary and now tertiary studies.I work at a small ISP in Australia. It is SOP to confirm usernames and passwords of end users when they call in. Today's Saturday though,...