Friday, February 22, 2019

I can't do my job because of this

When things get too far, the tech assigned to the case just can’t do anything more to prevent the downward spiral of the user.

Coincidence? Maybe.

I just read an article on Maximumpc.com about a Microsoft patch issue. Turns out an update to Microsoft's AV products and Internet Explorer flagged Google.com as malware.As it turns out, only about a dozen people were affected.Photo Source:

Who would do this to someone?

Seriously, that's just sick.via:

Oh, well, that makes perfect sense.

Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A user recently called and was having problems with VPN connecting. After again getting the specific error she received before, I...

You Opened It? [pic]

Users: Making a bad situation worse since FOREVER! 

I’ll Just Check The Log Files…Dammit [pic]

Well, that's going to be real helpful.

What’s My Username? [from the field]

You can normally gauge length of employment with statements like this.From Clientfromhell.net: Client: “What’s my username?”Me: “It’s your first name, a space and then your last name.”CLIENT: ”How am I supposed to remember that?”  

Do I know how yesterday was Monday?

Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise...bottom of the pile.via:

Surprisingly Common Question [pic]

PC or Mac it's more common than it should be.via:

I remember days like this.

It happens.via: