Saturday, July 4, 2020
Acronis True Image 2020

I can't do my job because of this

When things get too far, the tech assigned to the case just can’t do anything more to prevent the downward spiral of the user.

magic_mouse

Magic Mouse [story]

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I am the keeper of the batteries in the building. Part of my "Technical Director" duties. Boss walks into my office this morning... (context,...

Cleaning People = Headset Killers

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Second one in two months.  

Scam artist

2
Back in the 90's  I worked for a small mobile communications + computer/network installation outfit (we used Lantastic!).  This was my first computer-job, and...

Do I know how yesterday was Monday?

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Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise...bottom of the pile.via:

From The Field: Technical Proficiency Is Zero [story]

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MANAGER: I need to know, in your opinion, how technically proficient is my staff? ME: Well, earlier this week, one of your staff members came...

AOL was made for her

11
I worked for AOL providing tech support back when they were just starting to grow (95) . I had a prospective member call in...

The holy trinity of electricity – the positive, the negative and the ground, amen.

5
(I'm still flabberghasted I took this call.  It starts out pretty normally, but ends in a complete loss for word)Caller: "I have two monitors...

Screw the return policy!

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I was doing phone computer tech support out of college.  This really nice man calls in from Texas who added a secondary hard drive...

Denying your drinking problem in the 21st century

1
Quick preface: not my story, but overheard it in an Apple store waiting for my sister to have her iPhone fixed.A French woman (we...