Saturday, September 21, 2019
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I can't do my job because of this

When things get too far, the tech assigned to the case just can’t do anything more to prevent the downward spiral of the user.

Oh, well, that makes perfect sense.

Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A user recently called and was having problems with VPN connecting. After again getting the specific error she received before, I...