Sunday, August 25, 2019
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Power switch issues

Years ago when I still worked support, I was working for a large insurance company that was helping its agents computerize their field offices.  We would receive the computers in house, color code everything for the agents and then have the machines shipped to...

Go Phish

I work on a University Help Desk and you'd think our users would be at least slightly smart.. Below is an email I sent out to all users following a phishing scam and afterwards is a reply from a researcher.From: Helpdesk Sent: 31 August 2010...

Frozen Blackberry…we’ve all had this problem

Watch the following training video to help you troubleshoot your user's Blackberry.  Not like we'll have to for much longer...![youtube https://www.youtube.com/watch?v=kAG39jKi0lI]

It happens more than you think

I was working for a technology giant that shall remain nameless, but their black ties should give you a hint.One day an older woman decided to call in with an odd problem, demanding to speak to the associate that sold her the computer. "It's...

You know these people.

I work in a school. So I get a LOT of stupid questions, from staff and students. Just recently I've put up the classic "If the helpdesk thinks your question is stupid they will set you on fire" sign. Here are a few of...

Oh “any key,” when will you stop being the butt of geek jokes?

Sitting at my desk in the ISP help desk cube farm, I didn't have a lot of time to reflect on my day. We had 6.5 minutes per call to resolve the issue as a level 1, and we had called in queue from...

The IT Crowd: Vista Is Death

<center [youtube https://www.youtube.com/watch?v=UC4vz6IbdtY&w=600&h=355]

Charged with battery…almost.

I currently work for a major Technology and Stationary chain in Australia and being retail you can imagine the amount of calls and face-to-face idiocy I see on day to day basis.However, this one took the biscuit...Upon stumbling over to the customer service desk...

10 Things Your IT Guy Wants You To Know [PSA]

A great list of some things we all wished our users knew.1. Don't argue with me.If you come to me to ask technical questions, please don’t argue when you don’t like my answer. If you think you know more about what you’re asking than...

I’d like to reformat this guy into someone with more brain cells

In all my years in IT I've never found a way to reformat a drive from one hardware vendor into another.via: