Wednesday, July 26, 2017
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PEBKAC

PEBKAC: Problem Exists Between Keyboard And Chair. ID10T could also be the name of this category. Need we say more?

You cannot [Esc]

I support about a dozen and a half retail stores. Our busiest location called on day to inform me that the main computer in their office won't boot, and is making a high pitched screeching sound. The assistant manager imitated a sound that sounded...

Power switch issues

Years ago when I still worked support, I was working for a large insurance company that was helping its agents computerize their field offices.  We would receive the computers in house, color code everything for the agents and then have the machines shipped to...

It happens more than you think

I was working for a technology giant that shall remain nameless, but their black ties should give you a hint. One day an older woman decided to call in with an odd problem, demanding to speak to the associate that sold her the computer. "It's...

Oh “any key,” when will you stop being the butt of geek jokes?

Sitting at my desk in the ISP help desk cube farm, I didn't have a lot of time to reflect on my day. We had 6.5 minutes per call to resolve the issue as a level 1, and we had called in queue from...

Charged with battery…almost.

I currently work for a major Technology and Stationary chain in Australia and being retail you can imagine the amount of calls and face-to-face idiocy I see on day to day basis. However, this one took the biscuit... Upon stumbling over to the customer service desk...

I’d like to reformat this guy into someone with more brain cells

In all my years in IT I've never found a way to reformat a drive from one hardware vendor into another. via:

…the monitor didn’t fit!

So, many many moons ago I worked for a major PC manufacturer whose cow prints shall remain nameless. I was green in support so I was unfamiliar with the intricate balance of reading the level of common sense of our customers over the phone. I...

The printers from hell.

A little while ago we went from 60+ owned desktop printers to 16 leased MFDs. From a management point of view, much much cheaper to run and 4 hour callout on repairs. From a user point of view a longer walk to collect printouts...

A Man Before His Time [story]

delorean
I was working in the corporate headquarters for a large agriculture/construction equipment company.  The year was 1994, and many users were moving from the green-screen RS-6000 terminals to Windows for Workgroups with TCPIP (yeah.).   I was asked to install a new PC for the...
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