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Thanks for your support

Going the other way ’round, these are stories that talk of the unspeakable horrors that is dealing with a bumbling support technician on the other end of a chat, phone call or email thread. May God have mercy on your soul.

You ever have that feeling the support guy isn’t listening to you?

Well, in this case, reading what you typed? Republished with permission from TheDailyWTF comes an all-to-common occurrence of a technician on the remote end not...

No amount of troubleshooting will bypass tier 1 support.

After I'd diagnosed that the HP JetDirect ethernet box in our HP5500 printer which had died, our studio manager rings HP Technical Support in...