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Thanks for your support

Going the other way ’round, these are stories that talk of the unspeakable horrors that is dealing with a bumbling support technician on the other end of a chat, phone call or email thread. May God have mercy on your soul.

You ever have that feeling the support guy isn’t listening to you?

1
Well, in this case, reading what you typed? Republished with permission from TheDailyWTF comes an all-to-common occurrence of a technician on the remote end not...

No amount of troubleshooting will bypass tier 1 support.

2
After I'd diagnosed that the HP JetDirect ethernet box in our HP5500 printer which had died, our studio manager rings HP Technical Support in...