Saturday, July 22, 2017
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You should know better

Stories about people who really have no clue...but really should. The simplest of tasks confuse them. If they do get something right, they do not hesitate to congratulate themselves about how much of a genius they are.

Math Skills: Intact [pic]

Found in the TechNet forums... My favorite response: via

We All Know “That One Guy” [story]

If you work in IT you know which guy I'm talking about. He's the one that corners you and asks you all sorts of questions about computers, spews the details of the AWESOME gaming machine he built, boasts about his computers benchmark stats. You...

Well, you can’t fault their reading choice…

I started out in the 90's doing independent on site tech support. Most of my clientele consisted of 50-something early retirees with way too much time on their hands. One of my services was to help them order a computer system and then set...

Internet Printing! [story]

I literally just stumbled upon this today: I was performing a search for a particular error code that appeared on my HP p3010 LaserJet printer.  Apparently, this message is not widely occurring, as my Google search brought me to two different results.  One was a...

Yes, It’s called a “laptop,” and you are using one right now.

"I received the below email 10 days ago, and thought it was a good candidate. Today he asked me for a followup, but I'm still stumped..." Good morning to you my old friend …. how are you doing today? Question about what I call computer...

Still not working

You can only find gems like this on peer help forums. I hope someone explained that when you turn it off it will still have a black screen. via:

Finding files: one part detective work, one part archeology, two parts facepalm

digging_for_gold
I had a user ask me to assist her in finding a document that she wrote several months prior. She said that she could not find it and needed a copy in order to prove or disprove something related to a customer complaint that...

Go Phish

I work on a University Help Desk and you'd think our users would be at least slightly smart.. Below is an email I sent out to all users following a phishing scam and afterwards is a reply from a researcher. From: Helpdesk Sent: 31 August 2010...

You know these people.

I work in a school. So I get a LOT of stupid questions, from staff and students. Just recently I've put up the classic "If the helpdesk thinks your question is stupid they will set you on fire" sign. Here are a few of...

Oh “any key,” when will you stop being the butt of geek jokes?

Sitting at my desk in the ISP help desk cube farm, I didn't have a lot of time to reflect on my day. We had 6.5 minutes per call to resolve the issue as a level 1, and we had called in queue from...
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