Tuesday, October 16, 2018
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It happens more than you think

I was working for a technology giant that shall remain nameless, but their black ties should give you a hint.One day an older woman decided to call in with an odd problem, demanding to...

You know these people.

I work in a school. So I get a LOT of stupid questions, from staff and students. Just recently I've put up the classic "If the helpdesk thinks your question is stupid they will...

Oh “any key,” when will you stop being the butt of geek jokes?

Sitting at my desk in the ISP help desk cube farm, I didn't have a lot of time to reflect on my day. We had 6.5 minutes per call to resolve the issue as...

The IT Crowd: Vista Is Death

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Charged with battery…almost.

I currently work for a major Technology and Stationary chain in Australia and being retail you can imagine the amount of calls and face-to-face idiocy I see on day to day basis.However, this one...

10 Things Your IT Guy Wants You To Know [PSA]

A great list of some things we all wished our users knew.1. Don't argue with me.If you come to me to ask technical questions, please don’t argue when you don’t like my answer. If...

I’d like to reformat this guy into someone with more brain cells

In all my years in IT I've never found a way to reformat a drive from one hardware vendor into another.via:

How IT professionals make fun of people

There are days when you get overwhelmed by the questions you are asked. You wonder if some users have even touched a computer before.I introduce to  you the latest in IT helpdesk software...For the...

Stupid Active Directory.

Early on in my sys admin days, I was hired into a small "lean" I.T. department, and promptly put in charge of the "near-completed" Novell to A.D. Migration. After a few days, while I was...