Monday, March 25, 2019
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From the Drawers of the FailDesk : December 23rd Edition

If it has a hard drive, it should have it's oil changed, right?At one of my previous jobs, Fridays were usually pretty easy days. If someone had a problem with their home pc, they...

From Spiceworks: Zombies + Bacon + IT Pros = a good time

This is a quasi-marketing video made by my friends over at Spiceworks (the IT management software & community I use daily for my real job) for Spiceworld 2011. It's somewhat geared toward their...

Epic Computer Monitor Delivery Fail [Video]

[youtube https://www.youtube.com/watch?v=PKUDTPbDhnA&w=600&h=437]Ouch.

I don’t mean to be nitpicky – wait, yes I do.

We were in the beginning phases of implementing a new version of our EMR system, which required substantial network upgrades to accommodate high-availability (i.e. if one server went down, traffic re-routed to another in...

Power switch issues

Years ago when I still worked support, I was working for a large insurance company that was helping its agents computerize their field offices.  We would receive the computers in house, color code everything...

Go Phish

I work on a University Help Desk and you'd think our users would be at least slightly smart.. Below is an email I sent out to all users following a phishing scam and afterwards...

Frozen Blackberry…we’ve all had this problem

Watch the following training video to help you troubleshoot your user's Blackberry.  Not like we'll have to for much longer...![youtube https://www.youtube.com/watch?v=kAG39jKi0lI]

It happens more than you think

I was working for a technology giant that shall remain nameless, but their black ties should give you a hint.One day an older woman decided to call in with an odd problem, demanding to...

You know these people.

I work in a school. So I get a LOT of stupid questions, from staff and students. Just recently I've put up the classic "If the helpdesk thinks your question is stupid they will...

Oh “any key,” when will you stop being the butt of geek jokes?

Sitting at my desk in the ISP help desk cube farm, I didn't have a lot of time to reflect on my day. We had 6.5 minutes per call to resolve the issue as...