Wednesday, September 26, 2018
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Internet help desk, some training

Pretty old, but still relevant![youtube https://www.youtube.com/watch?v=1LLTsSnGWMI&w=600&h=437]

When In Doubt, Delete A Windows Service. (NOT!) [pic]

What's the worst that can happen, I mean not everyone needs to print, right? Right?via:

Boot sector (sector 0) Inaccessible [story]

This is an actual email I received from a user back in '05. This email has been sitting on my hard drive just for this very day when I could unleash it upon my...

Grace Under Fire

I was working as a Comcast home networking CSR and often got "irate" callers.A lady calls up and starts yelling as soon as I say hello, complaining about her service not working and she...

Classic: Medieval help desk

One of my all time favorites...![youtube https://www.youtube.com/watch?v=pQHX-SjgQvQ&w=600&h=437]

Christian Media Player

I worked at an online Christian bookstore that had some how-to videos for users.  One day a user called in furious that our videos would play in Windows Media Player.The conversation went like this:User:...

The scoop on Iphones [Pic]

Sometimes you just need a PC to do a Mac's job.

Service with a (professional) smile

Many moons ago, when I was working for a Dial Up Networking ISP, I wound up taking a support call from a man who apparently had no teeth. It even said so right in...