A little while ago we went from 60+ owned desktop printers to 16 leased MFDs. From a management point of view, much much cheaper to run and 4 hour callout on repairs. From a user point of view a longer walk to collect printouts and oooooo! CHANGE!
So, within a few weeks most users have settled down. Except one. Over a year later she is still complaining.
“The printer won’t print”
Me: *quick look at remote status app* “Its out of paper”
“What kind of crap design is this?”
“The printer won’t print”
Me: *quick look at remote status app* “oh, its out of toner”
“How can it be out of toner? we’ve only had the printer 9 months its crap!”
“The printer won’t do double sided, what a waste of money”
Me: *show the double sided button*
“We need the guys to come and look at the printer”
Me: “Why?”
“Every time I click this button in SIMS.net it crashes with the message unhandled exception”
Me: “So why is that the fault of the printer?”*
“blahblahblahblah – insert user generated bullcrap here”
And the greatest of all, to do a copy you have to log on with user and password. So I’ve had about 5 iterations of this.
“I can’t log on to the printer”
Me: “but you are logged on to the PC?”
“Yes”
Me: “Its the same User/Pass”
“No its not, its different on the printer”
Me: “It can’t be, they both authenticate against the same source”
*I go down, test printer with other users – it works*
Eventual solution?
“So if my password has capital letters in, I have to put the capital letters in the printer? Thats crap!”
* Yes, I know. don’t encourage the users.
By: Simon