How To Solve Printer Problems Quickly [story]

After working in IT for the last 15 years I’ve come to the realization that users WANT to fault the technology when they have an issue, specifically printers. When someone calls with a printer problem I have two automatic responses.

  1. Is there paper in it?
  2. Are there any lights on it, specifically the one next to the word “toner?”

This fixes almost all the “printer not working” calls and it makes people really angry. I’ve even gotten a “f**k you” and hung up on.

[Picture Source: ryaninc (CC)]